Niagara Health - St. Catharines Site

Very happy with emergency room care. I waited a little to long to bring my daughter in because I was afraid of long wait but as soon as we walked in the nurse at front desk, Isaac, took one look at her at started to help her. He expedited the triage and alerted the doctor to her needs all while still attending to people at front desk of ER. The doctors, nurses, blood work nurse and ultrasound technician all provided prompt and kind treatment. It was obvious they were all extremely busy, they never stopped, the nurses practically running but every interaction we had or that I overheard was kind and professional. I thank them all for their care and feel very reassured that we have good people working in the ER. I think they need more supports so that they don't have to keep that pace up continuously, its not fair to them.

Overnight in the ER over Dec. 31/Jan. 1. It was a loony kind of "full moon" night, but staff were all around excellent (that's a whole other essay sent to patient relations). The ER staff are people giving up their holidays to save lives. I am beyond grateful for that and I know many others are. I sincerely hope everyone will give them the respect and gratitude they deserve. They are real, caring, selfless people; not some nameless face not allowed to feel anything since they are "working".

*Graphic content warning* it's a bit rude from here on. Sorry about that. We all know how long it takes to get in and now I know why at least partially. Please do not pee on the ER floor, nor abandon the elderly and force the doctor to give up valuable time to call (koodos to the doc for the amazing grace on the phone). The space and time is needed to save lives and treat those in real distress.