Wilmington Manor Care Home - Bupa

• debra marshall
  
  
  (December 13, 2018, 9:57 am)

  My mother has only been in this care home for a short time, but appears to be well cared for by staff. However, I have noted that she does have to wait for assistance on a regular basis, (unable to do anything for herself) possibly due to staff shortages, this doesn't surprise me because of the low wages and high turnover of staff!!. I took my mother's telephone to the home for her, as it states on the website that there is a phone point in every room?. This is untrue and has upset my mum (and me), as it is the only contact with some family members, including myself, who live some distance away, she was used to talking every day to family. I tend not to ring the homes phone to often as when I do, the staff sometimes appear angry, I am told they are busy or mum is not available and to ring back, when I do I am usually disturbing her mealtimes!! I work in care myself and understand the importance of regular contact with families and the difficulties they face. Losing their independence is bad enough and it is very important that they are not made to feel isolated and alone, which at times my mother has told me she does. I believe this needs to be looked into and reviewed.

Care Home in Dartford | Wilmington Manor Care Home - Bupa

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