Karen's RV

The landing gear on my fifth wheel stopped working. I am in Alaska for vacation all repair shops I talked to were booked for about 2 weeks. I called Karen’s and talked to Jeff. He said they were also booked, but would ask shop foreman if they could work me in. He called me back on a few minutes and said to come in first thing the next morning. I got there and they replaced my landing gear and had me on my way in 2 hours. Jeff, the Shop Foreman and the Technician were all excellent. They turned my trip around and got me back to enjoying beautiful Alaska!

Been there twice in the last 2 years. Great customer service both times. The 1st visit I had a lot of work that needed done. That work was done well and have had no issues with it since. The recent visit was for something that I thought needed fixed. They could have easily taken my money, but were very helpful and informed me it was something that wasn't needed. They also spent some time with me on that visit with tips and tricks to make sure I winterized my RV properly. I would highly recommend them.

Excellent customer service, and they really seem to care about their customers.

Chris worked with me over the phone to try and get my Norcold unit working, and he was very patient and knowledgeable.

We had work done on our Arctic Fox trailer years back and they did a great job on a water pump factory defect that caused over 3,000 in damage to the RV. They had to pull the bottom panels, replace all of the insulation, dry everything out, install new insulation and water pump and quite a bit more that I can't recall right off the top of my head. They do great work, and I recommend them.

Their parts inventory might be small, but prices there definitely seem very reasonable, and they have a decent selection.

Did a full roof replacement on my less than one year old Toyhauler and it looks better than Factory. The owner Mike is awesome along with his whole shop. Great people to work with highly recommend them.