Lynn M. Frey, MA

The only reason i gave 5 stars is because of the stellar Manager, Woodlee (sorry if I misspelled your name). Woodlee was working alone, as his employee had quit, and there were about 5 people waiting to be helped. I waited in line for 1 hour. Woodlee was extremely professional, competent, and considerate of each customer, and remained so while working a 12 hour + day. His affect and consideration transferred to all the customers, as they were all very appreciative of his professionalism and waited patiently for hours to be helped. Woodlee treated each customer with equal interest and consideration and did a fabulous job in addressing and problem solving each customer concern. I would want to work with Woodlee under any circumstance and T Mobile is extremely lucky to have him!!

I was using a prepaid phone and wanted to keep my number. Woodly was working solo since another employee couldn't make it to work. This man spent 4 hours, patiently helping me switch providers. My previous cell phone provider kept us on hold for over 3 hours. He endured listening to their pre-recorded message repeating over and over. He basically fought for me against the failing service provider I had before. Other customers came in for simple fixes and he was able help them plus assist me AND assist incoming calls. He was three people at once! Amazing customer service!! I never leave reviews but feel this is my duty to tell the world that he is amazing! THANK YOU WOODLY!!!!

My family has been going to this location for a few years now. Hands down, they have the best customer service of any T-Mobile store in the area. I have never had a bad experience, every employee has been knowledgeable and helpful. Nice change over the Verizon customer service I’ve had prior to switching.

Kris and Louis were wonderful to us. My wife and I both bought new phones and they guided us thru the process. We will stop in again, even if it is just to say Hi.

Been a long time since I've been here but my recent visit was great and pretty swift. I was immediately recognized and greeted by the customer service assistant Brandon who helped me many times in the past years which was really nice. I needed to get my Sprint sim card swapped to the t-mobile one and Brandon took care of it. Great store and great service. Will return in the future.