Payless Car Rental

I was very nervous about renting from Payless after reading all the negative reviews. However, I actually had a great experience. David is the man to see at the airport counter. I shared my concerns with him, and he took really good care of us. He even gave us an amazing food recommendation that really made our trip to Phoenix. And our mustang gt was sweet!

Original rental car that was assigned to us did not match the car that was in the designated spot. Luckily, a worker was checking in cars nearby and was able to help us fix the problem quickly without us having to go all the way back to the service counter. So, despite the slight mixup, they fixed the problem quickly and without any additional hassle on our end. There was also no waiting or line to get our car and the drop off process was very easy. The car we received was fairly new and in good condition. We didn't have any issues with it. We personally didn't like certain aspects of the car we received and how it drove and handled in particular circumstances, but that's not any fault of the rental company, Payless. It's just how that particular make and model of car is made. Overall, we had a great experience using Payless and I wouldn't hesitate to use them again. They were also more reasonably priced compared to other car rental companies nearby.