Desert Financial Credit Union

Kevin Tobon was extremely patient given a challenging and extraordinary situation, not to mention a stressed customer (myself). He was thoughtful and determined to problem-solve to reach an acceptable resolution, providing options in a clear and calm manner. He is an exemplary employee who provides excellent customer service.

Great so far! I've been treated twice to no auto payments for a month.
I also like how easy it is to pay my bill and I love how quick they are to take payments from my account. My other bank takes days to collect their payment.

I would give Shane a 10 if you rated that on that scale. Total professionalism and a pleasure to work with. Reminded me of the small town banking back in the Midwest years ago. Great job Shane!

I had a great experience here when I went in today. As soon as I walked in, I was greeted by multiple employees. I ended up working with the employee furthest from the door and they were extremely professional. I performed my transaction, then needed a title notarized and they did that for me. The entire transaction from start to finish was extremely quick and the employee helped during the whole process, as well as answered all my questions. It feels great being able to walk into such a friendly branch, if this was near my home it would be my go to! I wish I could give the employee credit, but they did not have a name tag on… Thanks for the great customer service!