Bisno Margaretta PHD

What is every woman afraid of when going to a car repair shop? That they will be taken advantage of, right? Let me tell you about my day.

To make it brief, Big O looked at my car twice in 2 weeks for a recurring problem and discovered a possible issue covered by the car warranty. The dealership said the issue was the tires and I needed 4 new ones. But....but...if it was the tires, why wouldn't Big O try to sell me tires? After calling Big O again, Ivan wanted to look at the car one more time. I really felt like he cared if the car was safe.

When dropping off the car I told him I would be buying 2 new tires today. We figured out the issue together (probably a unique situation they will never see again) and he said my tires were fine. By this time, Big O has looked at my car on 3 occasions, and at no point have they tried to sell me anything.

I walked in, ready to buy 2 new tires.They listened to me. They believed me when the dealership didn't. And I walked out having saved $1700 because they deemed the tires within their lifespan.

I don't think you can get better customer service than that!

Really nice people. Joe, especially, helped me with my tire concerns when I thought I might have a flat. Also, this place is in a nice neighborhood with a nice interior sitting area to wait comfortably. They give you coffee and the service is quick and good quality. I was well taken care of here! :-)

I had a flat, changed out the spare and needed air. They helped me out, no questions asked, no sales attempted. They even took a look at the flat to see if it was patchable. Highly recommend. Good people.

The guys are super helpful and friendly here. They had the tires I need it in stock. And it’s close walking distance to Costco so while your car is getting fixed, you can do your shopping and eat lunch.

Excellent service, I have been using Big O tires for years, not just for really good tires, but excellent on tune ups, and other vehicle problems on my past cars, The vibe is they really care about their customers, feels welcoming when you walk in. Great attitudes and happy caring employees who provide excellent professional services., they make sure you leave happy.& an added plus, they provide shuttle service for people like me, who needs a ride back home as they service my car for a couple of hours and they come get me to when my car is done. Not many places still offer such a well - needed and nice service .:)