Armstrong Foam Roofing

We recently re-roofed our house by Armstrong and I have to say it's a disappointment.

The salesperson, Jorge De Quesada, came and gave us a quote and then "kindly" offered a discount of $500 but asked us to undertake the permit fee. He said, "it's going to be around $200." No, it wasn't. It cost $1,099.19 by the invoice. So basically I'm paying more for the service, not even to mention being lied to my face.

Also, in the beginning, Jorge said the estimated start date was the final week of October. However, in reality, they started work on November 15th. And that's a "favor" to us since someone before us canceled the service. Otherwise, it would be early December.

During the waiting, I called them multiple times to check on the progress, but none of them would be anything near helpful. They're pretty good at giving you different phone numbers with nobody to answer.

Well, to be honest, the job looks not bad. But I could only beg it not to leak since I don't have any hope about the effectiveness of their customer service at all.

-- Updates:

The CEO of the company called to apologize and resolve all the issues. He promised on the work quality and agree to make improvements on the customer service. I must say he's very sincere from the phone and I do feel the gesture.
Adjust the review to 4 stars since the work quality is pretty solid.

Adjusting my feedback due to positive outreach from CEO.

Original: Mixed feedback, good work (so far) by the crew when they showed up. A promised 3 day job turned into more than 2 months for a range of reasons. Hard working crew, but undermined by the negative experience. Better under promise and over deliver...

Excellent foam roofing system for my 60 year old 3/12 low pitch roof in the north bay area of California.

It's been holding up over the past 4 years without effort at all by me but as a real estate developer and construction manager I of course check it out every 4 months or so and it is still holding strong.

Thank you

In 2017 we had the spray foam roof installed on our flat garage top. It has proven to been one of the best investments we've made. Sure, it's a roof, but our garage is our workshop, kids play room, storage space, general hang out spot. The insulation it provides both in the winter AND the summer months is amazing. Armstrong did a fantastic job, worked with our busy schedules, and most importantly - KEPT THE JOB SITE CLEAN. Kudos to Armstrong, its now 2019 and the roof is still in tiptop shape.

When we moved into our new home, we knew we needed a new roof. We had three different companies come out. By far and away, Armstrong's representative was the most knowledgeable, the most professional and the most approachable. Their price was slightly higher, but their warranty was so much longer. The job was done with incredible skill and care. the crew very professional and polite and cleaned up everything perfectly. I cannot recommend them highly enough. this is one fine company and crew