Olivero Properties Inc

ABOVE THE CALL OF DUTY!!! Thank you so much Julie, Bill, and David! Quick, highly knowledgeable, and direct. I will be recommending this plumbing firm to everyone.

HIGHLY RECOMMEND if you have a Hot water heater issue, call them first before you buy a new unit for brand recommendation. (Rheem) is finicky and 99% of the time ALL plumbing companies will tell you to buy a different unit before they even come out to look at the problem.

To start, I have no plumbing knowledge. Even if you think you can fudge your way through it with a very handy boyfriend (Jon) who has some plumbing knowledge and is very intuitively smart.... It is best to call an expert like these folks that helped us out today.

My brand new hot water heater (Rheem) I bought at Home Depot and hauled up 2 flights of stairs (Jon hauled while sick) was either leaking or my connection was leaking, I had no flow pressure for my hot water and there was water filling slowly into my drip pan. I was afraid the heater would need to be completely scrapped and we would be out $700. I was out of sorts to put it frankly, and my HOA recommended I call a plumber.

I called Olivero Plumbing Co,, Inc.( referred by Tom @ Val Betti Plumbing) Julie, customer service, picked up my call and I was so grateful. She is calm and centered with lightening fast response. She took down all my contact information, managed my expectations, and made me relax in a really stressful situation. Bill responded within the hour to survey the damage and David, (plumbers) came out as quickly as he could with additional parts and his assistance. They were patient, polite, knowledgeable, and fast. I felt very comfortable the whole time as they swiftly went to work to fix my unit. They answered all my questions and made the whole process a lot less painful and stressful. Not only that, but they were incredibly good about cleanup and overall concern in customer satisfaction.

Again, I HIGHLY recommend for any plumbing issues.

Thank you all again for all you help!