Home Upgrade Specialist

Thank you for your service and for helping me in my claim, I was able to fix my roof because of you guys. They are so good! The crew's is super professional, on time every day, work quick and officiant!

I purchased the 25 point maintenance HVAC inspection service. The tech, Elia was superb. He went the extra mile to deliver excellent customer service. The challenge however is I purchased this HVAC minisplit system from them 2 years ago and it did not require half of those 25 inspection points like the 1 inch filter, gas line inspection etc.
So I feel like they overcharged me. Their regular onsite tech visit is 89.00 and I’m going to reach out and request a discount since I did not get the full 25 inspection points service.
I think they should have known they were overselling me. Actually I should have know I guess;) I didn’t realize that those inspection points were for central air systems. buyer Beware.
I did not buy the Upgrade Club membership for 250.00 however.

I had a great experience with this company . Technician Mr. Raymond was on time , very professional , informative , explained my A/C issue in detail . He was very respectful .
I am using this company again and will recommend to all my friends.
Hope to see Mr Reynold again for next maintenance

Taking a moment to thank Home Upgrade and their tech Elia for their excellent service over the years. We first connected through the city of LA AC Optimization program where they came out to our home to check our HVAC system and install a free Nest smart thermostat. Our AC has been perfect since!

Our building had the roof replaced so we called them out to check our coolant levels and Sue enough the roof contractors didn’t top off the coolant so Elia covered that too for us and I’ve recommended Home Upgrade Specialists to my neighbors for their needs too. All great reports across the board.

Office has always been easy to schedule with and they arrive promptly as scheduled. Great follow up on service and I just got a call from their QA person to check in on the level of service. Nice to find a business that improves with time and is solid across the board! Highly recommend!!

Background:
I contracted homeupgradespecliasts for a new AC installation. I did my due diligence beforehand and was impressed by how competitive their offer was , on top of the fact that they offered all the top brands. I also wanted to do everything by the code and unlike some other companies they actually encouraged applying for city permits. They filled the applications quickly and from the day I signed the contract till the installation there was only a few days delay.

Day of:
I wanted to install the AC on the roof so I needed a crane. They scheduled everything. Everyone was on time and everything was schedule to a T. Crane showed up on time, the crew were professional and courteous and everything was finished in just one day!

Inspections and rebates:
The inspections and rebates is were their customer service really shined. It took a few rounds of scheduling to get the inspector to come to my house and verify everything. It took almost ONE YEAR for my rebate application to get processed. During this time, they were very responsive to my calls and in multiple instances provided and updated the documentation that the city had asked for.
5 star customer service here. My only recommendation for the team is monitoring the corp email more frequently. Having said that, my phone calls were always answered promptly!