QTC Management, Inc.

I am a Marine Veteran that can say was a bit upset and impatient to get my C&P report back sooner but due to the Dr being off for vacation after my Exam, my report was not cleared up or completed which VA sent back to QTC to get Dr from Louisiana to complete. After speaking to several QTC reps, I was still impatient and perturbed because I felt their explanation was beating around the bush. I finally ended up speaking to an agent named Marisol Gonzalez who was very professional in which she explained the same thing as previous agents did, but with a different approach giving me more ease and patience in regards to my situation. Her professionalism and character of conversation inspired me and gave me hope that VA would soon have my report to complete my C&P and I would be on the road to getting a quick decision. I give Ms. Gonzalez a 5 ***** rating for her professionalism, awesome character, service, and concern to us Veterans, knowing how to handle any situation appropriately in a timely and precise manner despite our attitudes and us being impatient. Ms. Gonzalez is truly an awesome agent and good asset to the QTC team going above and beyond, walking that extra mile in defining what Customer Service really is. Outstanding job Ms. Gonzalez and keep up the good work. Semper Fidelis from a Texas Veteran.