The Home Depot

This is a good home depot with plenty of inventory and good service I've come to expect from Home Depot. I really don't like the parking here. Always crowded. Staff is friendly, store is well lit and clean. Prices are average.

At the beginning of my visit I had a horrible experience due to losing my gift card that I was given by Home Depot employee for a return I had (without a receipt you get a gift card). It was only minutes after we walked away from counter to roam around store to pick up a few things we needed when my boyfriend realized the card had fallen out of his pocket . Since it had only been less than 15 to 20 min I went back to the sales rep that helped me so the return and she basically said we can’t do anything. She wasn’t that helpful at all. I asked if she can just put a block on it she said no without even thinking twice or being friendly. I walked away very upset to go start looking for it aisle by aisle since it was $115 dollar gift card . While I was looking through the aisles I realized I should talk to a supervisor, I mean I’ve been in customer service for over 15 years and the meaning of customer service is going out of your way and trying to help the customer. Not by giving attitude . So I saw an employee in one aisle unpacking merchandise and I went up to her asking if I can speak with supervisor . She went ahead and paged manager then manager referred her back to that first rep that said no to me. I told the second employee (Niury was her name) that the lady that their manager referred me too was rude and said there’s nothing she can do. Niury was an angel. Totally simpathizing with my situation she walked me over to an empty station and started to see what she can do to help me. Long story short Niury and another employee Karen were my hero’s of the day. They made it happen and gave me another gift card and canceled that one. The point is maybe it is their rule that they can’t but the fact how both Niury and Karen handled the situation and went out of their way to make customer happy when they saw how stressed I was means they truly are the definition of amazing customer service! Thank you sooo much! Haven’t had such an incident happen in a long time that an employee of a store quickly changed my stressed day to happy!

I love tools and Home Depot is the place to buy Milwaukee. 4 stars because I feel it is important to support smaller, local stores. Also I know my way around the depot so much, customers often ask for my assistance (thinking I’m an employee because I wear a tape). I don’t take offense, since I usually know the answer and how it’s difficult to find an associate at some of the HD stores.