T.J. Maxx

I would have give 1 star for them but give 5 star for the store Manager Darrel. I bought a pair of sneaker in June 2022, my bad and it is my fault is I tried only my right feet when I was at store because at that time the 2 piece of shoes was tight together so it was hard to put 2 piece at the same time. Then I did not have chance to wear it since it is white color, work has been busy until yesterday was Sat 09/17 I took it out to wear with my jean, I cut the tag and wear it to go out. However, from my room to the door, I feel the left pinky toes so hurt, something inside. I checked and find out seems a small ball if thread or fabric inside the corner which can not be fixed easily. Therefore, today I went to Tjmaxx, did shopping and asked to return, shoes was clean new in the bag with receipt and tag . I understand policy 30 days returns and knew that I will get store credit only. When I get to cashier name Ivy M ( coordinator), she declined right away and showed me the policy return, she stated that the shoes is unsellable and used. I asked her several time why because shoes still the same as I bought and tag is there, why I can not even have a store credit. She kept saying No No sorry sorry and kept pointing out the policy on the wall for me. Her attitude was very personal like I was telling lie her. I just spend almost $100 to shop here and want to have credit for $23 shoes. I told her it is ok if they do not accept it. I was about to leave but looking at her attitude I feel like she was cheating on me so I asked to have Manager come to confirm, if the Manager said No then I will donate this pair of shoes no problem, just my bad and will need to learn experience from there.
Darrel ( I think) the manager came out, he looked at receipt and tag and shoes, he said only store credit. I told him yes I know that but his agent told me I even have no store credit. He had to tell her to issue store credit. Her face and attitude was very annoyed to me. You can see the upset in her face. It was really a humiliation feeling for me to return the small items and met such that attitude, she make you feel like you are a big liar or a scammer try to steal the store $23.
I still give 5 star because nothing wrong with the store and especially the Manager who tried his best to maintain customer services standard and one unwell trained agent should not make whole hard work of the others become 0.
From my experience you should check all items within 30 days and make sure if they have any defect since buying do not take it otherwise you may end up for not being refunded or get credit with reason used and unsellable.

I love to check some items here , if you can find other store tey here little bit cheaper

Very clean and cool inside very good jewelry clothes purses which I purchased today. Good place to start Xmas shopping ahead of time. That's what I am going to start doing. A better selection of everything .very helpful workers.like this place very much. Always something new. Will be back next week in time for father's day ahead of time.

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Awesome store. I love that store. I try to go every so often for a new shirt. Any tourist should go there to get the California In N Out shirts or sweatshirts or socks or water bottle. They got it all. Oh and lip protection in their beverage flavors ..