Ken's Carpets & Flooring

Let me start by saying I don't give many 5 star reviews however my experience with Ken's carpet & Flooring was nothing but excellent.
I was looking to replace the carpet in a rental unit, quickly, and not sure if I should go with carpet, wood floor, or a synthetic wood. Ken spent about an hour going through the pros and cons of each product. With his guidance I was able to make an informed decision and decided on a carpet material.
I had a difficult time choosing color and it was the end of the day (at the start of a holiday weekend) but Ken offered to bring samples to the house so I could see what i liked. I was able to decide what I liked from that however because I was painting the interior of the house as well I was not sure about color combinations. Ken offered to go back to the store (that was closed now) and look at paint colors with me. He had a paint sample booklet to go through, a good eye for color combinations, and I was able to not only make a confident on the carpet, but with my painters.
I told Ken I was in a hurry for installation and he was able to schedule me quickly. The installation went smoothly, and on time, and I am very happy with the outcome (including the paint colors he suggested).

Note:
1) Customer service was flawless
2) Prices were great (extremely competitive)
3)The information and advice I was given was sound and in my best interest.
4) Not only does Ken run a great business, he's a pretty nice guy.
5) I will be a return customer and highly recommend this business

Ken and team were excellent to work with! We had a wooden staircase and were looking to add a runner. Ken's Carpets had so many carpet options to choose from! I didn't know quite what look I was going for upon arrival, but quickly became inspired by the animal prints and ultimately chose the leopard print pictured - it appears a subtle grey from afar, but has some great detail (and even a little sparkle) up close. Jose did a great job with installation - a true craftsman with his attention to detail (check out the binding). He even made an accommodation for a last-minute executive meeting I was leading from my home and took a break during that time. I'm thrilled with the end result, Ken and team's expertise in the space, and their warmth throughout the process.

Ken receives highest marks for excellent customer service even though he didn’t sell us anything! After listening to our project and searching his inventory, he did not see a harmonious match with other design elements. Instead he helped us figure out an alternative: use the same floor tile from the adjacent room (which we had leftover so no additional cost). That truly exhibits his priorities for the design and customer’s needs first. Thank you, Ken!

We did a kitchen remodel a number of years ago and had Ken's Carpets put in Karndean Luxury Vinyl planks. It has lasted so much better than wood and laminate flooring that friends have had put in. So recently we decided to update flooring all throughout the house. We put in more of that same flooring since we love it so much and carpeting in other areas. I didn't feel that I had too much of an idea of what I wanted in carpeting and wasn't really looking forward to picking it out. Ken is impressively knowledgeable and after talking about it a bit, I was absolutely floored (excuse the pun) when his first suggestion was perfect, a beautiful blend of dark and light elegance that was exactly what I didn't know I needed (called "cracked pepper"). The whole business cares a lot about the customer experience. Marcello and his crew of installers were very nice, extremely competent, and hard-working. They worked long days, but were very considerate of my husband working from home. I feel like we moved into a whole new home and we are happy to support a deserving local business that takes great pride in what they do. I highly recommend Ken's Carpets.

We give Ken's Carpets the highest review. Large clean, well lit show room. Ample parking. Very knowledgable staff and large selection at competitive prices. Ken himself was very helpful with ideas and suggestions. The turn around time was great!. The installation crew was hardworking, efficient and very professional. Happy all the way around.