Holiday Inn Express Anaheim West

The hotel is in a terrible part of Anaheim! There was trash outside the front. Definitely not appealing to the eye. Girls walking up and down beach Blvd. Once I walked in I was greeted by a young lady with bright red hair and such a bubbly personality and right away might I add. Of course being so bubbly she was a talker which I enjoy. Makes things less awkward when it's just you and another person in the lobby. The front desk associate's name was Nicole.. I was immediately checked into my room. She did explain that some of their services (hot breakfast, the fitness center and pool) were all out of commission due to covid although she did explain that breakfast bags were their solution to the not having a hot breakfast like they originally do! I love work arounds. This young lady was extremely helpful. Polite to everyone that walked in after me. Even when the phone kept ringing she never lost her cool. She remained the same energetic, bubbly girl. I did have a couple of issues when I got into my room. The AC wasn't working and my door did not properly shut all the way to make me feel comfortable and safe sleeping in that room. The front desk associate promptly moved my room and told me something I will never forget and expect to hear everywhere "if I wouldn't stay in a room where I wasn't comfortable or didn't feel safe sleeping I cannot allow my guests to stay like that." Nicole thank you so much for making my stay there so much more enjoyable than I anticipated! If she isn't in some sort of supervisor or management position she needs to be! Holiday Inn you have yourself one find staff member. I hope she is still working when I return.

Very nice hotel. Great helpful staff, room was very clean, spacious, beds were super comfortable. Area is a bit questionable but that doesn't reflect on the hotel one bit. Would recommend 100%