Address: | 2495 Laguna Canyon Rd, Laguna Beach, CA 92651, USA |
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Postal code: | 92651 |
Phone: | (949) 715-7558 |
Website: | http://www.itsthyme.com/ |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | 8:00 AM – 5:00 PM |
Sunday: | Closed |
I received the most wonderful customer service from Luz today. I called to inquire how quickly I would receive an order if placed today and while on the phone I vacillated over whether I wanted 2 or 4 bulbs. She was very helpful and in the end I decided I would place the order through amazon pay after deciding if I needed anything else. I subsequently got very busy and forgot to place the order. A couple of hours later, Luz called me to let me know that someone had just placed a large order for the particularl bulb I wanted and only the amount I needed were remaining, so she was putting them aside for me until I was ready to place the order. I was dumbstruck by the level of customer service I received from her. She went out of her way to connect with me and let me know what was happening because she knew I really needed the bulbs. I’m beyond appreciative of her attentiveness, and it is service like this that will make me a repeat customer. She is wonderful!
Amazing store with excellent service. They have an amazing selection of lighting and some very very high quality products. Purchased outdoor lighting from them. Couldn't be happier!
I had the pleasure of speaking with Luz who walked me threw every single question I had/web site navigation/ordering process. She was so kind and patient with me. I cannot wait to get my bulbs! I will post pictures asap! Thank you again for your help!
Customer service was great. They responded to my email and my request that my bulbs be sent out as soon as possible. My order arrived very promptly.
Best place to shop for all your lighting needs.