Dr. Caroline G. Choan, MD

I was referred to Dr Choan by my primary care physician and I was treated promptly and professionally. Thanks to Dr. Choan, who then referred me to an audiologist for more specialized treatment, I am getting the proper care I need. I am very happy with Dr Choan and will be doing follow up appointments.

i went to see Dr. Caroline Choan. first week of September. She is an amazing sweet caring Doctor I have been to the office many time my mom is a patient of Dr.Shen. staring off i want to mention that Dr. Shen has saved my mom twice. First time last year do to problems with seizures. Then in January 2020 shee started getting swelling in the legs.
so this is the sad part. I called the office after taking my mother to her Pramary Phisician on this matter, do to covid 19
Dr was not been available in person only by phone. office apparently had limited staff. so the one person during the begging of this Covid was someone by the Name of Erika that called back 4 days after my call. No I was not upset that it to that long to call. I wss upset. because she is rude horrible bed side manners. she clearly did not relay to Dr. Shen the severely of my moms condition and how worried I was.
Dr Shen and nurse Gabby and Kathy. are sweet caring amazing. i was surprised at how mean and rude she is. my mother's legs were so big after a month of continuous calls and no help. eventually Gabby called me, right away i got a call from Dr Shen. I explained what happened with my moms legs and turns out she ended up at the hospital but now shes ok. it was frustrating dealing with this inconsiderate uncaring person.
now I went in the beginning of September
do to problems in my lumbar. Dr Choan did the EMG also did the cervical as i have i some problems there too.. do to the results and my severe pain to my leg, she told Erika to send for approval to my insurance for MRI.
Everytime I called Erika she is so stand off and Rude when I told her my insurance send me the approval for the lumbar so I wanted to know what next step to get the appointment. she snapped at me saying she didn't know what i was taking about.. that she couldn't get through to my insurance. Furthermore I had to call my insurance to get authorization for the cervical it was denied because she didn't attach the document for the cervical spine.
yes I do get apset when people are rude and mean to me or anyone else. This is Doctors office staff in this kind of environment should be nice and caring. im scared!!!!! I dont need this 😪
Dr Choans nurse
well let's just say I rather talk to Gabby it shows at how much she loves her job and cares for people. Dr Choan is the sweetest very knowledgeable and explained everything took her time, and made me feel comfortable.
I trust her.