Fletcher Jones Motorcars

It was a privilege to have Jamel Stewart and Anthony Caruso help me buy my first car out of school. First car experiences can be stressful for a recent grad, but these two made the process as smooth as possible amid supply chain disruptions and sky high prices. Over the course of a year, they stuck with me and rewarded my patience with an unbeatable price.

Jamel and Anthony are two of the most down-to-earth, professional guys in any OC dealership. Since they were so loyal to me, I will only deal with them in the future.

I have had my reservations to give a 5 star review however I don’t want few setbacks to overshadow the wonderful experience we had for our very first Car purchase.
Ali (sales person) and Fred( Finance) are absolutely AMAZING 🤩! They went ABOVE & BEYOND to make sure we have ‘Top Notch’ experience. During our pick up - Josh did a good job as a Product Specialist and went over all car features.
Kamran (apparently Ali’s manager) is however wasn’t the nicest person we came across. His service and treatment was NO where near good. But as I said- I didn’t want that to undermine hardworkers like Ali and Fred. These two guys absolutely won our hearts ♥️ on Friday night they stayed way past their working hours and made sure we were 💯 % satisfied with our purchase, every single question was answered not only patiently but with humility, kindness and enthusiasm. Extra credit to Fred for his contagious energy!!
THANK YOU!

We walked in here after feeling infuriated from shopping at a Nissan dealer. We wanted a pathfinder and they had one on the lot that was in our price point. From the moment we got there, David was so welcoming and patient as we had our two young daughters with us. When it came to financing he really guided us through the process and literally made it the easiest car buying experience we’ve ever had. Justin the manager came by and introduced himself and was so kind and welcoming as well. When it came to the signing portion, April was so thorough and really came through on finding us an even better rate than originally quoted and found us an amazing warranty on our vehicle and was able to meet us more towards what we were able to spend per month. They also matched the amount on our trade that car max did. Something Nissan refused to do. At the end they had washed our car and filled up the gas tank which is kind of a big deal with the price of gas now and being a young family. Honestly if I ever need to buy again I would absolutely come here first. We didn’t buy a Mercedes but they didn’t treat us any different than if we would have. We felt so relieved to have worked with such an easy dealer. Thank you Fletcher Jones for helping us buy our dream family car so easily!

I am so happy to rave on about my experience at this facility. I recently leased my first Mercedes at Fletcher Jones, a beautiful white GLC. I went merely for a test drive, but somehow drove out in a new vehicle. Each contact was not only professional, kind, but also impressive. Starting with Blake, for which I enjoyed his non-pressure approach, but desire to find what I was looking for. He was thoughtful and just had great energy which made me feel confident that he was the person to find me my future car. Austin, also embodied professionalism and a desire to get me into a new ride that I would be happy with. Never once did I feel pressured into anything, rather really assured that I could have confidence in the team to meet my wants/needs in a car at a price I could be happy with. Then Joey, who helped to facilitate wrapping up my current lease as painlessly as possible. I was impressed by his “let’s get this done attitude!” To finish the day up, I had to pleasure of meeting mike who assisted in the finance department, the final step to receive my keys. I enjoyed the light conversation and his warm nature.

I couldn’t speak more highly of my experience and my confidence in becoming a now loyal customer. I honestly was so impressed by the attention and care I received. I would highly recommend this team and am beyond happy in my new GLC.

- Sadly, two days later I was notified of low pressure to one my tires. To my horror, a nail in the tire of my brand new car. I rushed off the Fletcher Jones, had the pleasure of being assisted by Gerald. It was the end of the day, a pretty awful day for that matter, but Gerald assisted in getting it handled immediately and going nothing short of the extra mile. I even gave him hug once it was wrapped up. I actually drove away in tears due to the kind and compassion I received.

From the absolute bottom of my heart I want to thank each of you for making my experience top notch. I am so impressed by the quality and care I received. I will forever be a loyal customer. Thank you again.

Ray, Fred & Nick were warm, friendly and informative. It was surprisingly the most stress free and fun car shopping experience. Ray was so genuine and such a good listener - thank you for helping us find the right car at the right price. Never met anyone who could make finance so much - Fred is a riot! Nick was the best tour guide and ensured the transition from old car to new car was seamless - he showed such great care red bow and all.