Pep Boys

I had a great experience at Pep boys, RSM. Front desk manager and the rest of the team are very helful, quick, polite, and infomative. I’ve going to this location for the past 5 years. I give 5 starts!

I booked an Online Appointment for the Next Day. Was Called to Confirm my Appointment for that Day. Was Informed that they didn't have an Waiting times, and as Was asked if I could Either Drop off &/or Schedule for another Day. He Explained they were Understaffed & is Looking for at Least a Week in Advance for any Waiting Appointments. I made arrangements to drop off & kept Appointment. This could have gone either Good or Bad, though was more Appreciative that they had reached out First to me. Other Places don't even give that Courtesy. When I arrived the process was Quick to check in & got a Text with Inspection Report with in couple of hours and was Called & texted that my car was Done, with in a 1/2 Days Time. If I wanted it Faster I could have gone across the way @ Jiffy Lube and been In/Out within 30 Minutes. Though I feel more Comfortable with PepBoys. The Customer Service was more Personal, Professional & Caring, I feel a lot has Changed over the past few Years & hasn't been the same. Staffing for every Business has been Affected & it affects the Customer Experience at the end.

Superb experience. I was towing a camper trailer, from out of town and way out of my element. I needed a trailer tire. These guys were courteous, patient and informative. He helped educate me about the trailer tire and what I needed. This was truly next-level service. I don’t give reviews often but felt I needed to give these guys a shout out. Thank you!