Address: | 1300 National Dr, Sacramento, CA 95834, USA |
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Postal code: | 95834 |
Phone: | (916) 718-1686 |
Website: | https://hillcrestre.com/ContactMeInformationFrameless |
I’m a new patient, and I have to say from the front staff to the clinical staff everyone there is very friendly and very accommodating. They did a wonderful job on my new patient exam and first cleaning and I will be going back to continue care, and I will also be referring them to all my friends and family. I’m glad we made a switch to the Aspen team 😃
I’m a new patient and had a great first office experience. Nicole and Alaina, as well as the rest of the staff were really friendly and professional. Much more pleasant and professional experience than my prior provider who I had been with for over 20years. Based off this visit, I highly recommend. Nicole has excellent follow-up on billing and scheduling questions.
The one in Pinellas Park is great. The receptionist was very nice. They took me in at my appointment time. The dentist was very nice and thorough. His assistants, were very nice also. I'm very happy with the visit and will be back.
Update: The office manager has reached out to me and is working to help get my replacement crown back on track! She was very nice and professional. I am very appreciative that Aspen Dental reacted to my review and is trying to rectify the issue.
The staff at this clinic has always been wonderful, even through the pandemic. However, for the past two months I have been calling to follow up on the receipt of a replacement crown that was supposedly ordered for me. I have been placed on hold for 10 minutes or more on most of my calls and have only actually spoken to a live person once. When I did reach a live person they said they did not see my crown in the back and their system was down so she could not check the status. There does not seem to be any other option to reach them aside from by phone. I have now had an improperly fit crown on over 2 months with temporary cement. I expect any day it will come loose. At this point, I suppose I will have to pay for an entirely new crown at a new dentists office. I don't know what has changed with this office or if they are just currently short staffed, but I would not recommend beginning treatment there until they rectify whatever the current issue is.