Thompson Family Plumbing & Rooter

I live in Apple Valley, CA and had a leak on our water house line. Thompson Family Plumbing was very helpful during the whole time- from making an appointment to the actual repair. They did charge a 65 dollar fee for an estimate, but they took that off the repairs that they did. The tech,Dean Taylor, was on time, polite, and explained everything that was going on with our issue. He fixed it all up and they provided pictures of the final product. They have made a lifelong customer by providing excellent service.

This review is long overdue. However, it's not due to negativity. Life just gets in the way...
Anyway Dean from Thompson came out to our house twice - once to work on the kitchen faucet that needed a cartridge replaced and a second time to replace the entire faucet and the connections below the sink.
Unfortunately, it turned out after the cartridge was replaced that the whole faucet needed to be replaced. This had nothing to do with Dean's work which was flawless. There was simply an extra problem. When he came out the second time he switched out the faucet and redid the connections below. He also fixed the guts of one of our toilets and in doing so noted that our water pressure was extremely high. He switched out the water pressure regulator and now everything is perfect. I have nothing but positive comments and glowing remarks for Dean and Thompson Family Plumbing. They were fast, efficient and got the job done. Their rates were reasonable and Dean was extremely friendly. Thanks to Thompson and I highly recommend!!

Thompson Family Plumbing gained my trust with their hard work and professional service. The person that I spoke to on the phone, to set up my appointment for a quote, was very understanding of what my plumbing needs were and scheduled Vincent to come to my home. Vincent fully listened to me about what I needed to have done. He explained the quote in detail and I quickly received a text with a link to the written quote. My experience with other plumbers has been that I would receive a written quote in one or two days. Vincent was also able to schedule the work to be done on the same day. This was a surprise to me because of the amount of work that needed to be done. I needed a new water heater to be installed, replace copper piping, and install a new shower valve. The work as completed on the same day and professionally done. I highly recommend Thompson Family Plumbing.

We’ll I have to say that my experience with Thompson Family Plumbing was AWESOME!!! They were very quick and the service I was provided? Was top notch. Our Service person (Donald Thomas) was very professional, knowledgeable and attentive. He got that water heater (with all the bells and whistles) installed with no inconvenience. I highly recommend Thompson Family Plumbing for any and all your service needs, I know you’ll be very happy and satisfied with the end product.

I have used Thompson Plumbing before and they did a superb job. They are receptive to your needs and wants. Response time is quick. The whole team is phenomenal in helping you out financially and what you actually need done. Chris Owen, hats off to you sir. He went above and beyond to fix my grandparents shower head and fixtures. He is very polite and professional. Also a great human being for going the extra mile in helping out my family by replacing and fixing a little more than was asked of him. I will definitely use Thompson Plumbing again and also highly recommend them.