Bridge City Tool Works

I have been a customer of theirs for approximately one year making small purchases on occasion. Their products are on the higher end of the scale price wise while st the same time at the higher end in innovation and quality.
This past week i had an issue with one of the tools I purchased in regards to the condition in which it arrived. The tool itself was marred bu a residue at one end. Paying too dollar for a hand tool demands that the tool in question at the very least arrive in pristine condition. This was nit the case this time. I immediately shot off an e mail to customer service not knowing what to expect as never haven experienced anything negative with this company in all my previous exposure
Literally within five minutes they responded and immediately offered to exchange the tool with a new one and provide me with a postage paid package to return the effective one. In less than five minutes after posting my initial e mail complaint the issue was completely resolved to my satisfaction. Now that is what I call a company that has the customer at the forefront. Top notch products that they stand behind 110% and over the top customer service.
Michael Dunn