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I called Gentle Dental for an emergency situation for a very special friend of mine who was in severe pain with two teeth that needed to be extracted that we knew of.

He was in desert springs hospital for nearly 10 hours this morning, which they did not assist him with his pain properly and ignored him, so I highly do not recommend you going to desert springs hospital.

Therefore, I called Gentle Dental and they kindly assisted me setting an appointment for him today at 11:00 a.m. and that was fast. The process was very smooth.

We arrived at the appointment and filled out the paperwork and within 15 to 20 minutes my dear friend was back in the office getting his examination.

Everyone there was so kind and courteous, quickly attended to him to determine what they needed to do to help him out of his pain.

All I can say is they are the kindest and truly gentlest people in a healthcare facility that I have seen in months; as I have had horrible experiences with desert springs hospital & sunrise hospital during my own devastating illnesses recently.

Gentle Dental was just that, very gentle with his emotions and his pain. Thank you so much and we can't wait to get back there to take care of the rest of the process of getting him out of pain.

Thank you to all the staff who attended him. On another note even though my dear friend was in severe pain and his jaw completely swollen from the infection, 😢 the nurse that attended the doctor made him laugh and that's hard to do when you're in such severe pain as he was.

Thank you! Dr Cressman and his staff showed the true kindness and gentleness that all healthcare facilities need to extend.

On the flip side I changed my 5 ⭐ to a 4 ⭐ because it's 3:15pm and we still have no order filled at Walgreens.

I am very disappointed because when we left at 12pn were told that we would have our medication electronically sent and it should be there within 1 1/2hrs.

We called Walgreens within that one and a half hours and they did not have him in the system. I waited another hour and I called them again and they still did not have his medication in the system.

So, I called the doctor's office back 30 mins ago and spoke with Faith and she said that it generally takes by the end of the business day when they send ALL patient medications to the pharmacies. DEVASTATING! To say the least!

Again, we were told the script would be electronically sent to the pharmacy within 1 1/2hrs from the time we left and that was 12:00 p.m.

So for us to call back and receive different information, it was actually misinformation,(not everyone is on the same page apparently).

We're very disappointed in that because he's sitting here now in excruciating pain with two very infected teeth, which the infection is moving through his system and that's poisonous & deadly.

This is very dangerous so it's nice and as competent as they seemed, I would have hoped that his care would've been taken more seriously.

Amazing staff, in and out quickly. Pam is absolutely amazing, switched to this Gentle Dentle just for the staff!

Great staff, nice friendly atmosphere within a beautiful office. Very happy with their service that they offer.

Have been coming to Beth for years. She's great.