Murray Callan Swim School

• Hatem Abou-Sayed
  
  
  (March 6, 2019, 3:37 pm)

  I am revising my review out of respect for the owner/manager, who has taken responsibility for a negative customer service experience we had with a front-desk individual. Our initial experience was that our son's teacher spent a short amount of time with him per 30 minute session and felt that the amount of time should have been in proper proportion to the number of students with the teacher (3). We did not express concerns for the first few lessons, understanding that a toddler needs to get to know a swim instructor to get comfortable. However, we felt it was not cost effective if the time allocation was going to continue that way, and also felt like that particular teacher might not have gelled with our son well, and wanted to explore changing his schedule with another teacher.
  
  The policies do not make it easy to alter the schedule, but after discussing with the owner, we have a better understanding of why. This concern unnecessarily escalated when we had to cancel a visit when he was sick. We were allotted the makeup session in our package of 8. We brought him for what we recalled was his 5th lesson and he got sick in the pool within 3 minutes, so we took him out, apologized, spoke to the front desk and asked if we could be credited for that day since he did not come anywhere near completing his lesson. They said yes, which we appreciated, and allowed us to hold his lessons. When I paused his lessons to make sure he would be 100% healthy again to start, I thought we'd be able to simply set up a future schedule a few weeks in advance.
  Moreover, I expected that we had 4 more lessons available as it was our recollection only 4 had been completed. The front desk person disputed my contention without backing it up, escalated the conversation with poor communication processes, and this led to us feeling inappropriately treated by the business.
  
  As a professional, I understand the meaning of customer service and proper communication with unhappy or concerned customers. We handle conflict or disappointment in a way that makes even difficult customers WANT to come back and nurture a great relationship. What started as a simple phone call to get my son rescheduled turned into a conflict over what it means to represent your company as a customer service professional. I think there may be one or two staff people who either lack good management training or the maturity to resolve and prevent conflict, which are key customer service skills. The owner should get credit for taking responsibility, making a proper effort to make us whole and make an effort to sustain the customer relationship, rather than lose it. We are giving each other another chance and hope to have positive experiences as this is a neighborhood resource that has been serving the community for 60 years, and I have to believe their core customer service goals are about wanting to deliver a good experience for these kids and their parents. I wanted to publicly commend Brett for handling it the right way and would encourage him to provide additional training for his staff people who work directly with the parents.

• Michelle Luna
  
  
  (August 6, 2017, 3:18 pm)

  Taught my child to swim and me to relax. After reading some of the negative reviews, I'd like to add a few things. Their make up class policy is very strict. I have gone else where for swim classes and they r just as strict. In fact all most all services and classes for kids have strict policy regarding attendence. These classes will teach your kid to swim. They will push your kid outside their comfort zone- most toddlers throw tantrums over this. The student to teacher ratio is one of the lowest in town. I have seen them as high as 20 students for one teacher.

• Sara Swick
  
  
  (October 13, 2015, 4:44 pm)

  Our son had his first lesson today! I am in complete shock. These instructors are AMAZING! Nothing short of the best and so patient! Our son is a rambunctious 2.5 year old and his instructor had him following her directions and cues within MINUTES! It was unreal! We loved it so much we decided to do lessons 4 days a week! Thank you so much for having such an incredible staff and wonderful facility! We can't wait to see where swim lessons take our son.

• Jessica Lipsky
  
  
  (October 11, 2013, 2:28 pm)

  Murray Callan Swim School is the best! My 10 month old daughter has been taking lessons there for the past few months and is already holding her breath under water for a few seconds- amazing! The instructors are patient, wonderful and very experienced swim instructors for all ages. My daughter hasn't even cried once! The pool is very warm and the facility is super clean. Kelsey, her instructor, has made our first swim experience excellent! A few of my coworkers recommended Murray Callan as the best swim school in San Diego! I give it a 5 out of 5 stars!

San Diego Swim School | Pacific Beach Swim School | Callan

Directions: Take Interstate 5, Exit Grand/Garnet Ave., head west on Garnet Ave., turn right on Cass Street and make another right on Law St. Murray Callan Swim School is on the north side of the street, second from the corner at 1012 Law St. Neighboring Cities: Mission Beach, La Jolla...

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Murray Callan Swim School - 1012 Law St, San Diego, California 92109 - Rated 4.8 based on 17 Reviews "There is no There is no better swim school in San Diego, the instructors are top notch, well trained and very pr...ofessional. They are a no frills school so don't expect to see your lil one...

Murray Callan Swim School, 1012 Law St, San Diego, CA (2019)

Murray Callan Swim School. Nearby schools & colleges. Our program was founded by United States Swim School Association Hall of Fame Member Murray Callan and we instruct ages 3 months through adults. San Diego. Category. School. Telephone. (858) 273-7946.

Murray Callan Swim School 1012 Law St, San Diego, CA 92109...

Get reviews, hours, directions, coupons and more for Murray Callan Swim School. Our swim schools are open year-round; our pristine facilities are indoors. We utilize a soft-touch technique, developed by Murray Callan over the last 60 years, which has been very successful for us; it is based...

Murray Callan Swim School, San Diego

Murray Callan Swim School is located in San Diego city of California state. To communicate or ask something with the place, the Phone number is (858) 273-7946 if you don't know how to go Murray Callan Swim School click here.

Murray Callan Swim School - 1012 Law St, San Diego, CA

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Murray Callan Swim School organizes Swimming with 1 Event in San Diego, CA on Playpass. Our program was first founded by Murray Callan, a member of the United States Association Hall of Fame. Over the last 60 years, we've developed a unique soft-touch technique when it comes to swim...

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Murray Callan Swim School. San Diego, CA.

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