5.11 Tactical

Recently ordered Defender-Flex Regular Jean & Apex® Pant. VERY impressed at the quality of these pants. The price seems WAY reasonable when considering the quality. They were shipped to me, in a box, in sealed bags, new not returned stuff. Way to go. Eff Levis.

Clothes are a little expensive, however very durable and made with good quality material's. Friendly staff and clean store.

I received a 5.11 L2 Tactical flashlight several years ago at the Maryland Sheriffs and Chiefs of Police Conference in Ocean City, MD, and used it extensively in my professional work as a videographer and photographer to the Maryland Department of Public Safety and Correctional Services, retiring in 2015 after several years of working at the state police and correctional services academy location Sykesville, MD.

Shooting in remote and institutional locations throughout the state found me using this flashlight in some very challenging situations, and it worked perfectly no matter the weather conditions or the needs for extended illumination for long durations.

Since retirement I've continued to use the flashlight almost daily, but discovered last week that the cap containing the on/off selections was worn out, and I feared that I would damage the essential functionality if I continued to use it.

I contacted the customer service department at the 5.11 Operations Center, 3201 N. Airport Way, Manteca, CA 92626, via email, and dealt with Amy Riccardo, a Customer Service Representative. Amy immediately responded to my request for help in getting a replacement for the flashlight without hesitation, shipping the replacement to me this week!

The speed of her response and the high level of customer service was amazing! In these days of impersonal and difficult communications with companies regarding customer support and service it was a true blessing to experience such high-quality service for my need to replace the damaged flashlight (which has great sentimental value to me, in that the flashlight was given to me as a token of the work I did in support of the at the annual week-long Maryland Sheriffs and Chiefs of Police Conference.

I look forward to many more years of service from the replacement flashlight I'll be receiving in a few days, and want to be sure and extend my thanks and recognition to Amy Riccardo and other members of the 5.11 Customer Service Team for the excellent work done in providing such a high level of support for customers and clients.

H. David Spikes
Aiken, SC

This store is awesome, I was thinking to made a online order but when I noticed that I have a store near by I was really excited to go get my gear, and what a sorprise that the store it's full with really good things, I bought for myself 4 pairs of pants, all of them are awesome, they feel really good and looks great on me, I really recommend this brand, the quality of the gear in my opinion it's the best of the best.