Address: | 4233 W Middlefield Rd, Palo Alto, CA 94303, USA |
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Postal code: | 94303 |
Phone: | (650) 858-7700 |
Website: | https://mikesbikes.com/pages/palo-alto |
Monday: | 10:00 AM – 6:00 PM |
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Tuesday: | 10:00 AM – 6:00 PM |
Wednesday: | 10:00 AM – 6:00 PM |
Thursday: | 10:00 AM – 6:00 PM |
Friday: | 10:00 AM – 6:00 PM |
Saturday: | 10:00 AM – 6:00 PM |
Sunday: | 10:00 AM – 6:00 PM |
Had to drop off a bike for servicing. Friendly, professional staff, highly recommended. We had a maintenance appointment for the next day. Instead they finished all the work on the drop-off day. Just outstanding service !!!
I know for tech services, it varies by staffing. Today, the service was solid. The mechanic, young man was helpful and professional. I hope the store managers realize how important staff is and compensates them accordingly.
I wanted to shout out Gil and the service team at Mike's Bikes. I have a Rondo gravel bike and the back rim cracked in two places under warranty. While Rondo is dragging their feet on a replacement or credit after two weeks with no update, Gil lent me a wheel so I could get back on the road and trails while we wait for Rondo to respond. I thought that was pretty cool.