Big Basin Tent Cabins

• s howell
  
  
  (February 11, 2019, 1:52 am)

  There is no way to rate our experience, But we are rating on customer service since we are business owners.. Short story we had reservation and they are cancelled because of Mother Nature. We decide to still come to the area since we were already on our there from Sacramento. We had come to terms with being there in the rain. It was my partners bday and he wants to do some nature cleansing since we have a very stressful, demanding business. So after still going we go to ranger station and ask questions. We tell the ranger about our reservations and my partner ask about the gift shop cause he wanted replace a coffee mug from 13 yrs ago . Well it was closed on that day. We decided to hike around in the rain some small trails.. On our way back the park ranger comes looking for us and tells us that he talked to the gift shop owner and he is gonna open the shop so we can get a replacement for my partner. As a business owner this is what customer service is about.. HE did not have to offer to do this but he did. He was sorry he had to cancel our reservations and was very nice. From one business owner to another this what customer service is about. we will def be trying to go back soon. Thank you to the shop owner and the park ranger for making a bummed situation into a memorable one for my partner on his bday .

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