Branciforte Branch Library

In response to the one-star review:

"Don’t believe their hours. I walked in at 5:45 and a librarian immediately walked in front of me and locked the restroom doors."

The hours of the library are 10-6, the bathrooms lock before because the staff want to go home and can't wait for everyone to use the restroom. You are welcome to come in and use the restroom when they are open before closing.

"I’m not an unhoused person, just a local toddler mom and full time public service employee getting off work with a very urgent need to go pee hoping to trip link with returning my kids books on my way home from a 12 hour work day."

It doesn't matter if you're unhoused or not, they have closing schedules because people need to go home to their own families. They are not a restroom service, they're a library.

"I said it was an emergency. No remorse. I know public service is hard, but kindness and customer service should still be a thing."

Asking public service workers to give YOU a break because you're not unhoused, asking them to spend time they need to be doing their job standing and waiting for you to use the bathroom, when they don't know you or how you're going to act, is not a kindness to them. Go to Safeway.

Signed,
A former customer service worker at an establishment with a public restroom.

This newly renovated library is beautiful! Bright and welcoming. The staff are helpful; it's very conducive to work; and the children's area is inspiring. Excited to come here frequently!

They just remodeled and it is kinda a nice computer access more or less right up front
Friendly staff