Van City RV

They have been servicing our RV/campervan since we moved here a year ago. Love that they explain everything and give options. Shout out to Monique and the friendly service team!

Bought my Thor in another state and Van city did some warranty work Did a fantastic job and the staff was friendly. We traveled from Elizabeth and they even gave us a ride to eat breakfast while they worked on the vehicle. The crew working on the Van was informative and walked me through the vehicle when done. Just a great place.

Some reviewers miss, that they have a part to play in creating their own experience. In these post-modern times, recreational vehicle dealers face many challenges. Even dealerships with strong customer service ethics cannot control manufacturers, manufacturer's supply of parts and the quality of units that have decreased due to cost cutting at factories. Van City in Colorado Springs, Colorado can be a great friend and help. Take responsibility for aspects of your scenario that you are causing by circumstances you bring from manufacture preference, lack of maintenance diligence, personal karma, confusion due to lack of research and all that may affect Van City's efforts to keep you happy at your camping sites and on the road. Learn about your unit, your manufacturer's part supply status, about battery types and tire quality. Do the maintenance actions on equipment that are needed. Be aware that the dealership you schedule parts ordering from, should be the location where work is accomplished. For example, attempting to engage Van City in a 3 way warranty job where another shop is doing the work and VCRV is ordering the parts, crosses ethical and practical lines (even if the manufacturer says it is fine with them) causing dissatisfaction to become probable and self-created. I like their industry knowledge and repair capabilities. When I deal squarely with them, they give me ways to accomplish what is needed, and go out of their way to bring the experience together.

I want to thank the service people at Van City RV in Colorado Springs. I had two problems that were fixed quickly and professionally. I want to thank Mario for fixing the Truma Aquago water heater on my Leisure Travel Van and Dale for coordinating with Truma on the Warrantee work. Bill and Victor replaced a broken Winegard Connect 2.0+. Thanks guys. And most of all, Christi Decker who ordered the parts from the vendors and got me into the shop in quick order as soon as the parts came in. Thank you all and much thanks to Joe Hurley who helped us get the Leisure Travel Unity RL that we wanted.

An absolutely stellar experience - and I don't give high praise lightly. Jill George went from giving us a brief explanation of a 4x4 Sprinter that caught our attention to guiding us through the entire process of acquiring our new adventure vehicle for the mountain life - flawlessly. Can't recommend highly enough.