State: | Colorado |
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Address: | 11145 US-24, Falcon, CO 80831, USA |
Postal code: | 80831 |
Phone: | (719) 425-2284 |
Website: | https://www.premierautoandrv.com/ |
Monday: | 8:00 AM – 6:00 PM |
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Tuesday: | 8:00 AM – 6:00 PM |
Wednesday: | 8:00 AM – 6:00 PM |
Thursday: | 8:00 AM – 6:00 PM |
Friday: | 8:00 AM – 6:00 PM |
Saturday: | 8:00 AM – 5:00 PM |
Sunday: | Closed |
My wife and were traveling from Michigan to Colorado Springs, CO in July 2020 in our Class A diesel pusher motor home. We had a couple of issues, one major with the rig (a front wheel bearing went out), and Premier RV got us in and got the items fixed so we could complete our visit and return home. There was an issue with the bearing and they stood behind the repair to ensure it was fixed and safe to drive. They managed to squeeze us in to the schedule so we could return home on time. The entire staff, including reception, mechanics and managers were personable and made sure I was satisfied with all the work. They also were happy to give me a ride to and from the air force base to drop off and pick up the rig. Overall it was a good experience and I would recommend them to others and will take my rig back there for service when I return to Colorado.
Wow! Talk about above and beyond service, Premier is the best! We had a full towing/braking system installed for our RV and Jeep. From the beginning to the end, the entire team was outstanding. They helped me consider options, scheduled in a timely manner, work done on time and on budget, then there was a glitch. We had a health issue that complicated our pick-up process. Joselyn made sure we were well taken care of so that we could focus on health first. This was the first time using this shop. They came in $1000 less than our usual shop, and the service was excellent. We are now a loyal Premier customer! Thanks Team!
We initially took our rig in for repairs which we had associated with age. This included seals on our slides, tires, vent covers, and AC. Upon receiving the 5th wheel after repairs, we made a trip up to Eleven Mile to camp for a week. Upon arriving we found the oven had essentially fallen out of it’s insert. Additionally, the tires were a bit over inflated which made the ride rough.
After taking the trailer back they went about ensuring the oven was mounted and looked at the tires and made some adjustments. During this time the owner, Devin noticed severe hail damage on the roof that had not been noticed previously. He called me and asked if he could have me file a claim which I did.
Having already paid for the AC unit and vent cover replacement he worked with our insurance company to have the previous out of pocket costs properly attributed to hail damage and covered by insurance and the roof replaced. We had some disagreement on labor costs but in the end, Devin worked with us to ensure we were taken care of and even gave us some credit in his parts store.
Devin and his team are professional and customer centric. His going above and beyond attitude in ensuring his customers are happy is an aspect that a lot of business do not have these days. It is appreciated.
Good work and a big business but still has a family atmosphere. The only down side (probably a backhanded compliment) is because they are good people they probably take more work than they can handle so repairs can take a month. Recommend if your work can wait; help them and you by scheduling it for the shoulders or off season - faster work for you and stabilizing income for them through the off season. I think I met 6-8 people there and all are extremely nice, engaging, and genuine.
Met with Devon and Bryan to discuss my warranty concerns. They were able to discuss my concerns with the manufacturer of my Class A motor home. I now have a game plan to go forward and have mine fixed. I will come back and would highly recommend them for all your RV repairs!****** Newsflash#### more to follow!