My Storage at Jackson Creek

Facility is nice and well-kept. Staff are friendly. They were awesome during the sales and rental processes, but I had to call several times and leave a couple of messages to get a call back to cancel when it was time to move out. Then we got billed and our card charged another month after cancellation. I called to ask for the refund, but it takes 2-3 weeks and they mail a check. I really wish that they could just refund my card sooner than that. I have a feeling I'll need to call back when I don't have a check in three weeks just because that's how these things usually go...

Overall, my experience with this facility was very good. The staff and facilities were good.

Caution: Be sure you have someone check your unit for cleanliness before completing your move out. I thought we had cleaned things sufficiently but was charged a $20 fee (no one inspected during checkout). I had brought in a portable vacuum and used both the brush and wand on the unit and didn't notice any dirt or debris. When I called to discuss the charge, the manager severely exaggerated the "mess" and acted like $20 was a favor. Would hate to be the person who left an actual mess.

GREAT customer service! Kiesha is awesome and really knows her stuff. The office is always very clean. The gate and cameras make me feel safe to come to the storage unit any time of day or night. I give this place 5 stars.

I can't say enough good things about My Storage! It is clean and neat. The wash bay and dump station was a great amenity plus vacuum. Duncan was outstanding. He went beyond his job description every time we were there. He welcomed us with a smile and was so kind to our boys. We spent a lot of time there sorting through our stuff. Duncan made sure our kids were well looked after. He bought hot cocoa for them, cookies, donuts, soda. They loved to just sit and chat with him. He is the best employee we had the good fortune to interact with. He made sure we had what we needed. When we finally left my youngest son said,"Duncan was my favorite guy at this storage unit!" Duncan made it a pleasure to come to My Storage, when we were in a very stressful chaotic time in our life. We would highly recommend this particular storage place Duncan is what makes it special.

We had such a great experience at this storage area. The people that work there are very helpful and the units and clean and well-kept. The truck usage with a unit rental saved us a lot of money and made the process so easy to have it right there on the property. Chris and the other staff members do a great job walking the place each day and I felt comfortable leaving our belongings there as we transitioned from house to house. The free vacuum usage was a bonus - especially after moving gardening supplies.:-) Thank you!