State: | Delaware |
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Address: | 1574 N Dupont Hwy, Dover, DE 19901, USA |
Postal code: | 19901 |
Phone: | (302) 674-9001 |
Website: | http://www.itsmystylehome.com/ |
Monday: | 10:00 AM – 7:00 PM |
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Tuesday: | 10:00 AM – 7:00 PM |
Wednesday: | 10:00 AM – 7:00 PM |
Thursday: | 10:00 AM – 7:00 PM |
Friday: | 10:00 AM – 8:00 PM |
Saturday: | 10:00 AM – 8:00 PM |
Sunday: | 11:00 AM – 6:00 PM |
Heather was so helpful. We walked in, picked out everything we needed to fill up an entire house and was out in an hour. She was helpful without being over bearing (which is important to me, I don’t like to be smothered when trying to pick things out!) which was awesome. Such an easy process! We will be back! :)
Heather greeted us at the door and was very professional. She gave us time to look and wasn't pushy at all, which is unheard of these days. We will definitely go back again as our experience was great.
Great service and prices. Very accommodating. Needed it delivered next day. They went above and beyond to make it happen. Also found the exact product I was looking for.
***Update***
After speaking with the manager they were able to get us a refund on our delivery service fee to compensate for the troubles we had and the communication issues we experienced. When we went to pick up the refund, they also included a gift card to a local restaurant. A small token of their appreciation for us sticking with them through all of the back and forth. It was definitely a surprise and very much appreciated. Changing my review to 4 stars.
***Original Post***
The absolute worst experience my wife and I have ever had from a furniture store. To keep a long story short, we picked out our furniture and arranged for a delivery the following weekend. As the weekend approached, we hadn't heard from from anyone to arrange for a time to deliver, so she called. The woman who answered didn't exactly provide the most professional response when my wife was told both pieces of furniture were on back order and could be another 5 weeks. To mitigate the middle man, I went in to physically talk to someone. The true story was that one piece of furniture was there and the other was on back order. I went ahead and picked up the furniture that was there.
So we waited again for over a week and a half and still heard nothing on the other piece. When she called to follow up, she was told they are expecting it to be delivered to the store the following week and will be contacting us when it did to arrange for a delivery time that following weekend. We waited and waited once again. After getting no calls we decided to, once again, force some sort of communication with this company so that we could get an update. At this point, the financing for the furniture's bill was due soon. Well this time, they actually had the furniture in and claimed "they were just about to call (on a Friday) to arrange for a delivery during the week". We were very clear that we are only available on the weekends because we work during the day when we picked out our furniture and we were assured it wouldn't be a problem. We even saw them write that note on our order form. They made it feel like it was a massive inconvenience for them but would be doing us a favor.... I even tried to give a little bit of constructive criticism on how they should schedule routine communications with their customers just to touch base so customers know they haven't been forgotten about. Today, we finally have our furniture and we are patiently waiting for a promise to refund our delivery fee to be fulfilled.
Regardless, we will never be shopping here again. Unprofessional, unorganized, unpersonable and overall just a bad customer experience.
It's My Style Home Furnishings 1574 N Dupont Hwy #125 - Dover , DE 19901 John McCahan - 302-674-9001
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It's My Style Home Furnishings has been serving the southern Delaware and South Eastern Maryland communities for over 19 years. Our beautiful showrooms offer the largest selection of furniture brands and styles in the area with incredible pricing.
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