avid hotel Melbourne - Viera, an IHG Hotel

Rooms were newer and minimalist. No ice buckets or any typical hotel amenities. A fridge and large safe were provided. The room was not the cleanest, and we found long black hairs in the bed and shower. Someone also repeatedly knocked on the door during the night. The breakfast was just ok, mostly grab and go items like prepackaged sugary muffins and cereal/oatmeal. There were Jimmy Dean prepackaged breakfast sandwiches under a heat lamp that were dry and unappetizing. There was fruit cups but the fruit itself was a bit rotten.

For families: No crib available. Blackout curtains work great and the area is quiet. There's also no tub and hard vinyl flooring. Seems to be a hotel geared for a solo business traveler and not super family friendly.

First of all, Doug let us check in an hour early with no questions asked. Thank you for that! After traveling and being in an unfamiliar town, this was very much appreciated.
Then, there was TIA! Tia was amazing. She answered any question we had about the hotel and offered great conversation. She is an amazing person as far as customer service goes but also just in general.

The beds are comfy, rooms temps are adjustable, bathrooms provide all the things you’d need besides toothbrush/toothpaste. We would 100% stay here again.

This is a really nice hotel which appears to be fairly new. The front desk staff are very first and helpful. The bed was comfortable and the WiFi was fast without any dropping off the room was very clean. The air conditioner is very cold. The general areas were also very clean. There are a few issues but nothing too extreme. The hotel is located near restaurants and shopping and it’s next to Sonny’s BBQ. The rates are some of the lowest at the time of my booking. A good choice.

Seeing this newer type of smaller branded hotel, was a good experience. Being in the IHG Group, I had yet to stay at one, until this weekend. Cleanliness is always very important for me, as I am sure is probably for most everyone else too. This place was clean for sure. The room, hotel lobby, elevators, and general exterior areas. The front desk people were professional and pleasant. Good parking with nice landscaping. My king size room, was smaller than probably other IHG branded hotels, but because its more of a Boutique hotel, it is expected. Modern amenities and décor. Energy saving technology is present here. A nice coffee / tea center in the lobby, was a plus. Able to walk to 2 different eateries, one next door and one around the circle. Easy to get on/off the highway, from location. What I paid for the room and hotel experience, I am truly satisfied.