Hearth and Home, Inc. Heating & Cooling

• Brenda Becker
  
  
  (March 9, 2020, 6:47 pm)

  I have been using your company for a few years and have been very pleased with the service and the quality of the technicians. My unit was serviced today by Jeremy Sorum and he was very professional and I wanted to provide a positive review for him.
  
  Thanks

• Barbara Bucholtz
  
  
  (February 12, 2020, 9:40 am)

  We just purchased a new spa from Mr. fireplace.They took away our old spa and brought the new one exactly the time they promised. They also send someone over to help us understand how it works. Dan was a tremendous help to us through the whole process and Dan and Rob really know their stuff. We appreciated all they did. We love our spa. Also Greg who sold it to us was very informative and professional.All around great company.

• Debra Verzi
  
  
  (December 6, 2019, 3:48 pm)

  Our Service Technician, Jeremy Sorum, was so good. He was so knowledgeable and was able to answer my questions and give me the information I need to use and maintain our fireplace safely for years to come. He was also helpful answering questions I have about potentially converting our wood burning fireplace into a gas fireplace one day. Awesome customer service and excellent care and concern for my home. Great experience Jeremy! Keep up the good work!!!

• Timothy Lomas
  
  
  (December 4, 2018, 4:08 pm)

  Hearth and Home is one of the best companies I have ever dealt with. I called the company for a new A/C quote based on a friend’s recommendation and could not be happier. The service manager, Rick, spent 1 ½ hours with me in my home on the initial visit, patiently answering my numerous questions (I had done a LOT of research on A/C’s and Air Handler’s so I could make an informed decision).
  Once I ask for their proposals, John, owner of Hearth and Home brought several written proposals for different BTU levels and SEER ratings for my review. I never felt that they were just trying to “make a sale”, but desired to install a good product and one that was best for our home.
  On the install day, both technicians, Robert and Harold were here early in the morning, as scheduled and WOW were they awesome! I was snapping pictures throughout the entire process so I could send them to my husband who was out of town. I was really impressed by their superb work and very visible dedication to their crafts.
  Robert organized and tie wrapped all the wiring on the inside of the air handler which will make it easier to maintain during the life of the unit. Additionally, everything he attached to both the air handler and the outside unit is organized and protected against weather as well as strings from weed-wacker! He also got some of my living room paint and painted the wall after he took the old thermostat off so it would have clean lines when he put the new one in! Can you believe that?
  Harold’s work was superb as well. He completely rebuilt the air handler box, and although it took a good portion of the day, never tried to rush through or compromise the quality of what he was building. He made a good, well built, sturdy, strong box. He not only put mastic on the outside of the box, he put it on the inside as well (and he used ¾ “plywood instead of OSB board – which was what the old one was built with); he also put it on the inside and outside of both the new supply and return plenums.
  After they finished the install, my garage was spotless. These guys were unbelievable!!
  I am SO happy I went with this company and have told several friends about my experience with them. They delivered exactly what they promised.
  If you are in the market for a new A/C or are looking for a company to provide a maintenance program for your old one, do yourself a favor and call Hearth and Home.

• Katherine Uzel
  
  
  (July 28, 2018, 4:06 pm)

  Great company! My A/C started acting funny and I started calling. First place I called still hasn't called me back and that was 2 days ago. Second place was Hearth and Home. Not only did a person pick up (and not the voicemail), but they understood my situation and arranged for someone to come out from the time I called to 6:00. Okay, cool. Technician shows up an hour later very professional and listening to my explanation. He looked all over and was great about asking questions and telling me what he was going to do or check. In the end, the parts and things that would be needed would cost more than a whole new unit. Technician got me an estimate and I slept on it.
  
  Next day (Friday), I visited the office. Wonderful space and friendly staff all around. We talked and the deal was right. They were honest with me about seeing if someone would come out over the weekend but at the latest Monday. I was overjoyed that the technician from before and another would come out today (Saturday). They arrived on time, were professional, told me what they were doing before they did, and overall treated me better than a customer.
  
  Hearth and Home is a wonderful company and I will recommend them to everyone I know. They are the tops!

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