Zales Outlet

I went to Zales looking to try on engagement rings to show my boyfriend as I had never tried on any before. Nicole went above and beyond to help me out, even going as far as to tell me about recent trends and what ring options have been popular. I was nervous about going in but Nicole made my experience very positive and I will be returning!!

Cary Cary Cary is the bomb. I walked in the store at Sawgrass Mills outlet in Sawgrass Florida and there were three reps. I went up to the register to the rep that was there and she did not acknowledge me. Cary was with a customer at the time and once she was done she came and helped me. I told her I would be back in two days. I went back and my card was being declined because they thought it was a scam. Cary was patient with me sat through the process of me calling customer service and waited until my bank cleared the amount. Honestly if it wasn’t for Cary I would’ve walked out the store. The other reps didn’t make me feel welcomed. One thing I hope they learn is to never judge a book from its cover. Cary was very warm and welcoming. You can tell she’s loved while I was there a customer came in to show Cary her newborn baby. Cary had sold her her wedding ring. Cary is an asset Zales I hope y’all know that. And take care of her.

November 2022
Bought my second item from Cary, and of course she was amazing yet again. Cary you’re the best!!!

Amazing prices and service. See Cary! She has an amazing personality and so much knowledge.

Very happy with the service I received at this store. Israel, the store manager went above and beyond to make sure I had the ring I wanted in time for my anniversary. This is the type of service that is not often seen anymore.