Address: | 5405 Airport Service Rd #1429, Tampa, FL 33607, USA |
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Postal code: | 33607 |
Phone: | (877) 660-4223 |
Website: | http://www.acerentacar.com/ |
Monday: | 7:00 AM – 11:00 PM |
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Tuesday: | 7:00 AM – 11:00 PM |
Wednesday: | 7:00 AM – 11:00 PM |
Thursday: | 7:00 AM – 11:00 PM |
Friday: | 7:00 AM – 11:00 PM |
Saturday: | 7:00 AM – 11:00 PM |
Sunday: | 7:00 AM – 11:00 PM |
Worst car rental company I ever dealt with. Stay away if you do not want to get scammed. Returned the car, got a receipt after the car was inspected. No damage noted. 5 days later get a claim for $1500 damage to rear bumper with a falsified “accident report”, “car check” slip, fake appraisal all unsigned, undated pictures in pdf, etc. possible insurance fraud.
Car functioned great and David Gomez was super helpful getting us taken care of promptly and professionally. My only critique is that the sales and customer service staff does not answer their phones at all. So if you need to make any updates or notify then of an accident, change in your reservation this can be completely frustrating. Get as much squared away in writing early on in order to Avoid a headache
When we arrived we found out they put us in a smaller car than the one we purchased. David was able to put us into a better car and did an awesome job. He just saw the issue and fixed it the best he could. A+
The transaction was very smooth. The sales rep did not try to oversell me and he was super quick but thorough. The return process was also very quick, the car we got was very nice and clean (visually). The only complaint was the odor in the car. Our attendant did his best to deodorize it but the odor quickly came back. We had to drive with windows down most of the time. Aside from the odor, it was a good experience.
First time at ACE RENTAL with Dave Gomez as our agent, I/We received the quality of services. He was very courteous, full respect and human decency. He displayed the knowledge and wisdom of wonderful public relations. He deserves all of my friends and family's respect. He did a great job very well done.
My husband and I had a great experience at ACE all because of Pete. We are a military family and getting married while in Tampa. He was so kind and really took care of us with our vehicle. Vehicle was awesome, no issues at all. Very easy process. Thanks Pete we had a rough day with the travel but it got instantly better because of you! Jen & James