State: | Florida |
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Address: | 8560 SE Gomez Ave, Hobe Sound, FL 33455, USA |
Postal code: | 33455 |
Phone: | (772) 545-7994 |
I really want to give Bob Howard Toyota 5 stars. The buying experience was fantastic. Service while I had Toyota Care was impeccable. I moved and tried several closer Toyota dealerships for service and routine maintenance. And it just didn’t meet the same level of service as Bob Howard Toyota. I decided it would be worth the drive to return to Bob Howard Toyota. I called and made the appointment for a routine oil change (usually takes 30-45 minutes and that’s what I planned for). When I arrived the staff was friendly, like always, and the technician started talking me though the usual questions. Then tells me it will be about 2 hours for the 60k service. This is not what was discussed when I made the call and I wasn’t informed that my vehicle would need any extra service. It’s just not time I purposely planned on spending today. Had we discussed it over the phone when I made the appointment I could have planned to spend this kind of time at the dealership. I cancelled my appointment and went to a Jiffy Lube close to home and was in and out. I drove an hour commute to come to this dealership just to have my time wasted today. I hope it was a one off but I won’t risk wasting my time a second time.
Awesome people to do business with