| Address: | 5905 S Kirkman Rd, Orlando, FL 32819, USA |
|---|---|
| Postal code: | 32819 |
| Phone: | (407) 226-0793 |
| Website: | https://www.paylesscar.com/en/locations/us/fl/orlando/m04 |
| Monday: | 8:00 AM – 6:00 PM |
|---|---|
| Tuesday: | 8:00 AM – 6:00 PM |
| Wednesday: | 8:00 AM – 6:00 PM |
| Thursday: | 8:00 AM – 6:00 PM |
| Friday: | 8:00 AM – 6:00 PM |
| Saturday: | 8:00 AM – 4:00 PM |
| Sunday: | 9:00 AM – 1:00 PM |
The staff was so courteous and efficient and I got exactly what I paid for at a great price. Made for the perfect start to a great weekend. They were so fast I was honestly shocked. I will definitely rent here again.
Staff was AWESOME!!! They helped me so much with renting my car and extending the rentals out. Picking up the car was fairly fast and dropping it off was a breeze! Will definitely return!
Posting this under my fiancé's account but had to write about the positive experience I had with Payless at the Orlando Intl Airport. I rented a full size car for a week at an unbeatable rate with a $200 deposit hold on my credit card. The girl at the Payless rental desk inside the airport was friendly-ish. She smiled but moved extremely slowly creating a long line. She also tried to tack on collision coverage at $14/day and not tell me about the cost. But this is where common sense comes in people! If you have insurance, call them before hand to ensure your coverage will transfer. Then, carefully review the contract you're about to sign when picking up your rental and question anything that seems off. The actual rental cars are kind of...meh. Lots of damage on most of them and I was switched between a few cars before I got one that was in good enough condition to take. Again, common sense. Take photos of ANY damage and report it to the gate attendant before you pull out. I'm mostly writing this review to give high praise to the two garage attendants who helped me. First was Ramon when I was leaving with the car. He walked the whole garage with me to find a rental that was available and in decent condition. He was courteous, kind and super friendly. He made the first half of my experience a breeze and I truly believe he deserves recognition for how accommodating and KIND he was! The other attendant who helped me was just as kind, and made me feel like a valued customer. His name was Orville and he was there when I returned my rental. Seriously some of the nicest people I've had the pleasure of dealing with at a rental agency (and I've used too many rentals to count). Orville was super busy but still took the time to ask about my trip and ensure everything was good with the car. Payless isn't as bad as all these people have said. As long as you have some common sense you'll be fine. And if you get the help of Ramon or Orville, you'll be even better. PAYLESS PLEASE SHOWS THESE TWO GUYS SOME APPRECIATION!!! They were truly top notch. THANK YOU RAMON AND ORVILLE!!!
P.S- the $200 security deposit was released immediately upon return of the car and I got a printed receipt from Orville showing my total (which was exactly what it was supposed to be) per my online booking.
Have to say Mark and his coworker really took care of me after having 2 terrible experiences with other rental agencies that day. First had a reservation with Hertz at Portofino and I show up and they don't have a car for me but want to up sell me. Second try is Sixt in Lake Bueno Vista and nobody would answer the phone , even they're corporate office couldn't get a hold of the location. So I went to Payless and Mark really saved the day!! He beat the 2 previous quotes by 130$ for the week! Amazing customer service!! Mark is the man, thanks guys for taking such great care of me and my family!!
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