Orlando Health Horizon West Hospital

We had an unexpected emergency while on vacation and ended up here. This place was amazing. Doctors and nurses were very friendly and helpful. Very knowledgeable and speedy to get us in and out which I appreciated

Facility: Excellent. Clean, modern, well maintained. Approximately 30 huge, modern private rooms. Equipment for X-ray and ultrasound were wheeled into my room for imaging negating the need to be wheeled through hallways to another lab.
Staff: Overall, attentive, excellent care from a knowledgeable nursing staff. I encountered at least one half dozen RN’s during my stay and all performed their jobs with care.
Food: Probably the largest source of complaints in any hospital is the quality of the food served to patients. Management has tackled this by allowing patients to order from an à la carte-style room service menu. Place your order by phone 30-45 minutes before you want to eat, and your custom, freshly prepared meal is delivered to your room. Quality ingredients and freshness were apparent. No more huge racks of unpalatable food trays being wheeled down the hallways. Bravo!

Every employee who I came across were so polite and friendly. They made me feel comfortable and did an amazing job prepping me for surgery. My nurse, Bijal was super kind and showed me compassion and empathy. I would recommend this hospital to everyone.