Denny's Plumbing

Great family owned plumbing company. Highly recommend.

My name is Will Cordelo and I am the service mgr. at Denny's Plbg. I'm writing because I don't believe it's right that anyone can write a review and say anything they want about any business without even having to use their real or full name. AND there isn't even a place to respond to their complaint or explain the other side of it. I try very hard to make everyone happy all the time, but I learned long ago that a few people are impossible to satisfy. It really bothered me that I couldn't make Nicole Alstott understand that she just can't wash cloth's when her sewer is stopped up, as there is no place for the water to go! But she insisted on blaming Scott, for flooding her bathroom 2 min's after he arrived, even though her own friend "Jeff" who was there also tried to explain this to her! On her review she claimed we didn't have permission to enter her property! Well she called me that morning to schedule the service call, then Scott called her and spoke with her while heading her way! Otherwise, what were we doing there? Upon arrival Scott went straight to her cleanout that he installed for her a few month's earlier to check to see which side of the cleanout her stoppage was at! At this time she comes out screaming at him to STOP! He told her he hadn't even started yet! She was yelling my bathroom is flooding! That's when he asked her if she's washing cloths. She asked "what does that have to do with it!" EVERYTHING he told her, you have a sewer stoppage, that water has no where to go, except to back up to the lowest fixture. In her case that is a shower with no step! He unloaded his sewer machine and unstopped it for her. She then wanted him to clean up her sewage with his shop vac! He explained, my little shop vac is not for that, he then gave her the number to a restoration company who cleans sewage properly. They came out right away, and because they got there so fast, the drywall hadn't even absorbed any moisture yet! So they actually cleaned it up for her at no charge! THEN, the next day she stopped payment on our check! She also claimed in her review that she had been having ongoing problems that we haven't fixed for "several" months! AND that we always take the easy way out! Now THAT, we'll except! Many companies try to sell their customers things they don't need. We will NEVER do that, unless you request something. I find it very ironic that she called us on that day to schedule her appointment because she had always been extremely happy with our service or she wouldn't have called us back so many times for both of her houses! Yet her review implies that we have been trying to solve an issue for her for "several" months! We always responded to her and solved any issue she had, including a broken cast iron kitchen sink/washing machine drain that had broke under her slab floor the day before she sold her first house. We dropped everything for her so the closing wouldn't be cancelled! We are always willing to go the extra mile for our customers, but taking the blame for something the customer caused on their own is something we just can't do...

I have used them a few times and this review is overdue. Will always tries his best to accommodate my requests in a very timely manner and is always super polite. I find the prices fair for the trade. Jose Mario was the plumber who was dispatched to our first call and we request him every time now. This young man is above his years in maturity, professionalism, punctuality, knowledge and focus. He is respectful, clean, and meticulous. Always leaves the area he works on as is he never was there. He loves his profession and it shows in the quality of the work he does. He always explains what caused the problem, what he is going to do to fix it and how to prevent it in the future. I have never felt he was 'over selling' and he always thanks me for using them. Thank you Mario!