Valley Wide Cooperative

Always so helpful. Propane prices are through the roof but they are still good to me

I am writing to give testimony to the amazing service I received today from Valley Wide propane. It was early Sunday morning and I realized I had run out of propane. I was surprised by this because my tank gauge read 25% full. It turns out I had a faulty gauge. It's the middle of winter, 25 degrees out on a Sunday morning and I had no heat or hot water. I tried calling Valley Wide, but they were closed. I decided to write an email in the hopes that someone would see that I need help as early as possible on Monday. Within 30 minutes of sending the email I received a phone call from Tim, one of the managers at Valley Wide. He apologized for the faulty pressure gauge and said he would send a truck out within the hour to fill my tank. I was completely surprised to get a phone call on a Sunday, but so thankful. As promised, a driver (Jordan) showed up to fill my tank. Jordan attempted to fix the gauge and even came in a re-lit all of my appliance pilot lights to ensure they were working. They even waived the delivery fee due to the broken gauge. Both Tim and Jordan were professional, compassionate and friendly. I am so thankful to both of them and super appreciative that they would take time out of their Sunday to help me. I had recently left Suburban propane because I had an absolute AWFUL experience with their company. I am so thankful that I moved to Valley Wide. I will be purchasing all of my propane from them moving forward. Thank you Valley Wide!!
Sincerely,
Ryan Wilhite
New (and very happy) Customer

I was originally suppose to have AmeriGas install a tank on Oct 11th 2021. They never showed up or even called me back to reschedule. I called Valley Wide Cooperative and they came out right away and installed a tank and set me up with heat! I can’t express my gratitude and what an awesome company they are. The tech (Brian) that came out was professional and super great guy to work with. Customer service doesn’t get any better than this!