Coverall of Chicago

I had a great experience at this Firestone. I was recommended this location by a friend. I was able to schedule an appointment to have a 4 wheel alignment with tire rotation. Will the store manager booked my info and took down my vehicle info and had my car back to me in sufficient time. He informed of the results and what had been done. He explained the process for my lifetime alignment and I could have it done at any Firestone Center even if I was out of town it would be honored and performed with no problem. He was great with customer service as well releasing my car back to after all work was completed. A great experience and work done by a great team of technicians.

Staff is great, and they'realways polite and professional. Been going here for around 4 years now ever since the Mira Mesa closed down. They will tell you what you need for your vehicle, and not try to do any hard upsell on unneeded services.

Firestone to the rescue! I was extremely satisfied with the service, price & HONESTY that Michael and his team at Poway Firestone provided.

After a scare from Midas across the street with my brakes I called Firestone even though Midas told me they would be more expensive. They are not. Long story short, I was told by Midas that my brakes were unsafe and that I needed badly to replace both front and rear brake pads AND rotors at a cost of over $1000. Thank God I called Firestone because they said not only are they cheaper for the above mentioned but turned out I didn't even need anything on my front axle. The rotors were fine and there was more than 50% of pad left. I did however need rear pads and rotors but that it would only be $375 (after coupon) so I was able to add on other important preventative maintenance services due to the savings.

I truly appreciated Micheals honesty, loved the price and will continue to spread the word about their great service.

Only shop on poway that is open on the weekends! I got an alignment there on my truck. After I paid and drove down the road, I pulled back in because it still tracked to the right due to my tires, he found out. They refunded me the cost for the alignment because they couldn't correct it and didn't want me leaving, after paying, and still not driving straight. Great service, I would gladly recommend them.

Found the shop on my google map search for an open and nearby shop. Superb customer service, open on Sundays, quality information, no hyped selling. Went to replace an Hankoo blown rear tire on my 2021 Honda Civic Thanks to Michael's with straightforward information. Excellent pricing on the new Firestone tire.

Franchising with this company

Very friendly staff. Coming from a service based industry I am very impressed with the customer service and attention to detail I have received when dealing with Coverall.