Schindel Agency LLC - Nationwide Insurance

Good service. Management was excellent to deal with on concerns I had with the rental after our traveling was over. She did a great job going over any questions that I had and helped clarify any concerns that I had. The vehicle was perfect for the 2,300 miles that we drove in just one week. There was a minor chip in the windshield, when we picked up the car, that turned into a crack during our rental. They were great about making notes in the system about it and looking at the pictures that we took of the car before we drove off in it. They can be hard to get ahold of over the phone, but when you get them on the line, the managers and staff do a good job.

After reading the many negative reviews I was very precautious. I've been using Hertz exclusively for 20 years. They do not honor your status - I am Five Circle and did not have a choice of vehicles, you get what they designated for you. They did honor my corporate discount without question. They did inspect the car before giving me the keys (note that it was a brand new vehicle). As a Hertz franchise, their contract is different and contains aggressive contractual language. They do require a separate $500 deposit which I suppose makes it easier for them to ding you should you damage the vehicle. My vehicle was filthy after my week of rental so I had it washed prior to returning (they can ding you on this). When I returned I video'd the condition of the car with the Hertz rep present and had her tell me the car was fine. A day later my credit card was charged properly as agreed. Overall - a good experience, just use extra caution.

Peter is my agent for my homeowners, auto, umbrella, and business liability policies. He's an expert in all things insurance and is very responsive. He always does what best for my family and business and his customer service is second to none.