Address: | 1930 W 16th St, Indianapolis, IN 46202, USA |
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Postal code: | 46202 |
Phone: | (317) 263-0002 |
Website: | https://www.falconevw.com/ |
Monday: | 9:00 AM – 6:00 PM |
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Tuesday: | 9:00 AM – 7:00 PM |
Wednesday: | 9:00 AM – 6:00 PM |
Thursday: | 9:00 AM – 7:00 PM |
Friday: | 9:00 AM – 6:00 PM |
Saturday: | 10:00 AM – 5:00 PM |
Sunday: | Closed |
We were blown away with the excellent, no haggle, purchasing process. From start to finish we had a wonderful experience! Nick was so kind and easy to work with!
Everyone who works here that I interacted with was friendly and kind. My car was serviced in a very timely manner. The lounge area was comfortable to wait in. I never feel pressured here. The service staff are honest and never try to scare me into doing anything extra if it is not necessary. This is the only place I trust to service my VW.
I originally had an appointment set with Tom Wood VW, as it is closer to where I live, but decided after reading all the reviews to switch to Falcone. I am so happy that I did, as they serviced my two recalls & and engine issue all in under 3 hours. Tom Wood quoted me an entire day to fix just the recalls. That alone will make me a repeat customer. Communication was thorough and consistent throughout my stay. I was frequently updated on the status of my vehicle & was met with kindness from the moment I pulled my vehicle into the bay. Very grateful I was able to take my car here & get things fixed. Definitely recommend Falcone!
Steve Hollaran is great! I told him when I arrived that I had to be on my way in an hour and could they get my oil change done in that time. I was on my way in 45 minutes. I've dealt with Steve the last few times I've been in, he's always friendly and helpful.