Budget Car Rental

• James Potratz
  
  
  (October 25, 2018, 2:28 pm)

  I rented with Avis but on this Budget address is the only place to review. Anyway, in my many car rentals, this was the first experience that happened exactly like the commercials.
  
  I received an email and text (I think I got a text also, not sure) indicating my car was ready for pickup and also a space number where to pick up the vehicle. After I landed, I walked across the bridge to the car rental area which is across from the front of the terminal. Went to the first floor. Bypassed the counter and found my name on a board in the parking garage with space number (same as in email). The car was the model expected and perfectly clean. On leaving the garage I had to stop at a booth to verify my identity and receive a receipt sized contract and I was off. I spent almost no time getting a car.
  
  Returning was as simple. I followed the signs and parked immediately in a long line of cars. A person checked me out before I could get all my bags out of the car and we were set to walk to the terminal.
  
  Fastest and most hassle free rental experience I have ever had.

• Jackson Alvey
  
  
  (September 7, 2018, 10:13 am)

  They had significantly better rates than everyone else for the time we were there. We were able to get our car and leave very quickly, and everyone along the way was very helpful and friendly. The car was in great shape, and nicer than I expected. Returning the car was a breeze as well. If we need to rent after flying into IND again, we'll use Budget again.

• Re Becca
  
  
  (August 10, 2018, 3:14 pm)

  My arrival time was 4pm on a Thursday to Indianapolis International Airport. The Budget counter was closed and we were referred to the Avis counter. Short on staff (3 employees) for the long line (9 people in front of me). I was handed my paperwork by an Avis employee and directed to the parking garage. The lack of customer assistance was surprising. I had to locate my own car, and at first I got into the wrong vehicle. The invoice handed to me was confusing and unclear. I really needed someone to help me find my rental when I arrived to the garage from the sign in desk within the airport. There was another customer, searching for his car through Budget, he said he was on his way back inside the airport. There was a list taped to the Budget Office Window in the parking garage... listing the full names customers with reservations (my name was on it). I felt it was very 'self-serve'. Seems like there should have been someone to help new customers, like myself. It was not a very good "first impression". The vehicle was clean, had a full tank and I had no problems with it during the ten days I spent in Indiana.

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