Verizon Authorized Retailer – Cellular Sales

• Chris Howey
  
  
  (January 9, 2019, 7:36 pm)

  There are two Verizon authorized CELLULARSALES stores near me. I have been well served at both, but today was an outstanding example of good service. My wife and I were trying to switch over her prepaid Trac phone into my prepaid Verizon account. Turns out that's not super easy. Our Wireless Consultant, Allen Syx, tried to help until we got to a part of the process that he thought someone at the Verizon company was better suited to solve than he was. Allen didn't give up, though. As I sat there on an incredibly long hold Allen kept searching for a solution. I eventually got a human on the phone (not an easy feat) but before she was able to research out the situation and tell me she couldn't figure out a solution, Allen has already solved the problem of how to accomplish what we needed. We're waiting on Trac Phone now, but Allen could have just suggested we go home and deal with Verizon. His commitment to customer service, however, was outstanding. I definitely recommend seeing Allen Syx at this Verizon store.

• Susan DeVoe
  
  
  (December 15, 2018, 4:05 pm)

  Let me make this easy for anyone finding themselves needing a new phone or service, just go to this store. Whether you know exactly what you want or you don’t have a clue they will take care of you.

• Nicolas Granju
  
  
  (October 25, 2018, 11:01 am)

  The lady did a great job helping me and installing the screen protector on my son's new phone. Perfect experience!!

• Kristen Fleckenstein
  
  
  (September 19, 2018, 11:16 am)

  Employees are amazing helped us to get what we needed and answered all questions for us. I didn't ever say oh I don't know or let me get to manager.

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