Mike Raisor Cadillac

I was in for a recall appointment and it was handled very swiftly and efficiently.

LOVED. Why?
1. The mechanic sent me a personalized video of my car: what he was seeing under the hood, what he recommended and why he recommended it. I know ZERO about cars and this helped me understand why my car needed the repairs they suggested. Amazing.
2. Customer service: shoutout to Donald. I was grumpy when I heard the cost of the repairs and he handled my disgruntled state professionally and kindly. Thank you Donald!
3. The loaner they lent me was a beautiful upgrade from my car, I appreciated the luxury!
4. When I arrived to pay I was greeted cheerfully and offered a free ice scraper (score!) and a wall calendar ????????
5. They washed AND vacuumed my extremely dirty car. She looks better than when I bought her!!!

Thank you Raisor Cadillac. Truly a wonderful experience. ❤️

Staff is amazingly friendly and knowledgeable in the service department. This is my choice for service from now on. If you've got to trust your car to a service depot., these are the people you want to deal with. I took my car in for a recall, and they were very helpful.

We feel very fortunate to have been recommended and helped by Chris Randolph. He knew our car completely and was very articulate in explaining everything about it to us. Your dealership seems to have a team that is not "pushy" but is very thorough in making sure all questions are answered in a polite way. To sum it up - we are pleased with the Buick Regal and with everyone who helped us decide it was the car for us, thanks to your staff. We are impressed and have told our friends what a hassle free experience we had at your dealership.