City Automall

When it comes down to customer service and satisfaction Joe Payton is at top of his game. So if finding a good dependable used car with low mileage and at a reasonable price with exceptional service is important. Then Drive out to City Auto Mall and ask for Joe Payton!!

The individuals in the service department at City Ford are really exceptional people. They really go above and beyond to make sure customers are satisfied and that things are done right. I've had nothing but good experiences with them and would highly recommend them to service your vehicle.

City Ford service writer Rob, and their technician Bob have been helping with a particularly hard to diagnose and fix issue on my truck. While the repair has taken a while they have been excellent in providing updates and working with my schedule and providing me a loaner vehicle. Would definitely do business here again.

An exceptional customer experience is almost extinct in today’s world. The art of in-person sales with a smile, guiding a customer at their pace, and not the business pace, is very hard to find. But yesterday Jo and I found it alive and being nurtured in Columbia Indiana. Thank you from both of us! You are truly service with a smile and thoughtful in your approach.

Making a large purchase is already fraught with stress, then add trying to do it 2 hours away from home and you have all the ingredients for possible failure. Non the less, your team has a great recipe, from you and Jeff, ending with Charles in your kitchen to finish the job like fine dining. It was very much appreciated, and it made buying the new truck that much more satisfying. We are glad we made the trip.

Came here and my guy Bryant hooked me up from begining till the end. I can't remember the owner or the boss's name but he was really cool and helpful also. I bought the 2023 Chevy RST with the big bad 6.2 engine. This truck puts a smile on my face everytime I hear that exhaust fire up. They had it on the show room floor nice and shinned up. Plus they are one of the few that honor the General Motors employee discount. I will definitely be buying my next vehicle from this place.