Susan Ann (SUE) Bourgeois - Bourgeois Realty

Sue was our buying realtor for about 5 months while we searched for a mid-sized single family home. She was prompt for appointments which mattered and on processing of documents. She was courteous and wore a mask during the COVID-19 pandemic. She has had some technical issues with the MLS system she used to locate properties and to send documents. There were a handful of mistakes on documents, but nothing too serious and they were always caught by us before being processed. Once she sent two random documents which were either for her personal use or another client's.

She works best through phone and SMS and would prefer a text notification when something is sent via email. She was fairly good about keeping both my wife and I in the loop. She can be pushy about processing documents, which can often feel patronizing. Once I spoke with her on the phone and told her I would sign something when I got home. So she texted me again to ask about it ~20 minutes later and I told her I was still driving.

Though generally she seemed willing to work with us, she was sometimes a bit pushy. We put in our offer for a home (3rd out of 5 offers for different houses), which was countered, we countered the counter, giving the caveat that we would not go any higher. Afterwards, she not only asked if we'd like to go higher, which is understandable I guess to verify, but she then followed it up telling us not to let $20,000 get in the way of us getting a home.

Half of the houses we ended up looking at she had sent us, but the other half we found--occasionally she wasn't even able to locate them without us sending her a link. She was alright with explaining the process, but she generally waited to explain next steps until they were imminent. Overall it was a pretty neutral experience. I'm sure there are worse realtors, but I'm sure there are better as well. I think Sue works hard and is an honest person, but like everyone, she sometimes has to work harder to overcome her short comings.

In the end, everything worked out great with purchasing our home. We almost scheduled closing for when Sue would be out of town, but it got delayed. She had notified us months in advance that she would not be available on those dates, but that she could get someone to represent us at closing if it came to that. Once it all wrapped up, she gave us a nice gift.

If we ended up back on the housing market, we may use Sue again just because we know she's honest and know what to expect.

Professional and responsive

Susan went above and beyond when I was buying my first home. I was totally grateful for her patience, availability, and her continuous research in finding a home within the area I wanted to live and my budget.

Sue Bourgeois helped my brothers & I sell our parents home as we live in Texas. Her expertise, sincere dedication, support, commitment & knowledge made this experience for us phenomenal through the whole selling process.

Susan helped my husband and I purchase two homes over the past 10 years. She is a trusted resource for us.