Audi Annapolis, a Criswell Company

Mike Adams met me at the door took all of my "mechanical input" and typed it in his computer. He asked if there was anything else I need and I said "a loaner car to get me back and forth to work" and he said would the Audi R8 be acceptable? I said "WOW that would be extreme" and asked if there was a regular car available and he said yes a "4 door saloon A4." My ability to retain a legal licence to drive will be maintained. Again thank you Mr.Adams and Mr.Mikey.

Jennifer Robinson is the best service advisor at Audi Annapolis. Ive worked with Jennifer for a few years now and she has always taken care of me and my family with are vehicle repairs. My vehicle repairs have always been taken care of quickly and the work is done exceptionally. I recommend anyone needing repairs on there Audi to go see Jennifer and I guarantee you will be taken care of!

Kim Savage, the service manager at Criswell Annapolis, is fabulous!! Since I’ve been bringing my car to Criswell Annapolis we have always been treated extremely well. Kim, in particular, has gone above and beyond to make sure we are scheduled and taken care of in a timely and professional manner. Even though there is another Audi dealership very close to me, I drive over an hour just to see her and the terrific team of mechanics for my car service. Kim and her team are the best!!!

I had my vehicle serviced here on 9/10/21. Mike was my service consultant and was absolutely phenomenal. He went the extra mile to ensure I was pleased.My service was for an oil change however while working on the vehicle the technician discovered I had a faulty water pump. Yikes! An additional and unexpected $1500. I wondered why my service warranty wouldn’t cover the expense. The warranty wasn’t showing in the system due to me purchasing the vehicle out of state. No worries. Mike to the rescue! He explained what we needed to do ,hopped right on the line with the service provider and got the repairs approved. I had to complete my work day so he offered a desk and ensured me that everything would be resolved. He provided a loaner vehicle so I could have lunch and wouldn’t be inconvenienced. Thank you Audi of Annapolis for the stellar service and more importantly employing Mike😀

For what it is worth and in the arena in Car service, I love working with Audi of Annapolis. All of the personnel there are a joy to work with. They look out for me and ensure my car is handled with care and timely. Kim has been my service advisor for over 5 years and she has been consistent with her level of service and expertise. I can't say enough about the Audi Annapolis team to the point, they have won a customer for life, and I will be staying with the Audi family!!!